t789 FAQ — Find Your Answer Fast

On the login page, click "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP via SMS. Enter the OTP, set a new password, and you are back in. If you no longer have access to that number, contact the t789 support team via live chat and they will verify your identity through an alternative process.

No. t789 allows one account per person. Duplicate accounts are against the terms and conditions and may result in both accounts being suspended and any winnings being voided. If you accidentally created two accounts, contact support immediately to have the duplicate closed before it causes any issues.

For most players, mobile OTP verification at registration is sufficient. Identity verification (submitting a national ID or passport) is only required when you request a withdrawal above a certain threshold or if our security system flags unusual activity. The process is straightforward — upload a clear photo of your document through the account settings page and the team reviews it within a few hours.

You can request account closure by contacting the t789 support team via live chat. Before closing, make sure you have withdrawn any remaining balance. If you are closing your account because of concerns about your gambling habits, consider using the self-exclusion option under Responsible Gaming instead — it gives you a cooling-off period without permanently losing your account.

Log in to your t789 account and go to the Cashier section. Select your preferred payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and follow the on-screen instructions to complete the payment from your mobile wallet. Deposits are credited to your t789 balance within seconds. The minimum deposit is ৳200.

Most withdrawals at t789 are processed the same day, typically within one to three hours of the request being submitted. During peak periods it may take slightly longer, but the maximum wait is 24 hours. Make sure the mobile wallet number you enter for withdrawal matches the one registered on your t789 account to avoid delays.

The minimum withdrawal at t789 is ৳500. The maximum single withdrawal amount depends on your account level and verification status. Standard verified accounts can withdraw up to ৳50,000 per transaction. If you need to withdraw a larger amount, contact support and they will arrange it in multiple transactions or review your limit based on your account history.

First, wait five minutes — most deposits arrive instantly but occasional network delays do happen. If the balance still has not updated, check your bKash or Nagad transaction history to confirm the payment was deducted. If it was deducted but not credited, take a screenshot of the transaction and contact t789 live support with the transaction ID. The team will trace the payment and credit your account manually, usually within 30 minutes.

t789 does not charge any fees on deposits or withdrawals from its side. However, your mobile wallet provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your wallet app for the current fee schedule. To keep costs low, many players use Nagad which typically has lower transfer fees than bKash for certain transaction sizes.

New players at t789 receive a welcome bonus on their first deposit. The bonus is credited automatically to your account once the qualifying deposit clears — no promo code needed. The bonus funds are separate from your real-money balance and must meet the wagering requirement before they can be withdrawn. Full details are available on the promotions page after you log in.

A wagering requirement means you need to bet the bonus amount a set number of times before you can withdraw it as real cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets using that bonus. Your progress is tracked in the bonus section of your account. Slots and fishing games usually contribute 100% toward the requirement, while live casino games may contribute less.

Yes — once you have met the wagering requirement, any remaining bonus balance and winnings generated from it convert to real money and become fully withdrawable. There is usually a maximum cashout cap on welcome bonuses, so check the specific bonus terms in your account. Winnings from your real-money balance are always withdrawable at any time regardless of bonus status.

Yes. t789 regularly runs reload bonuses, weekly cashback offers, and game-specific promotions. Promotions are updated frequently and are visible in the promotions section once you are logged in. Players who deposit regularly are also eligible for loyalty rewards. Keep an eye on your registered mobile number for SMS notifications about exclusive limited-time offers.

t789 offers a wide range of games including slots, live casino tables, card games, fishing games, and sports betting. Popular titles include Andar Bahar, Dragon and Tiger, Fortune Gems 2, Fishing Kui Li, and Lucky Dragons. Live dealer games are available through BetterLive Live. Sports fans can bet on cricket, football, and more via Sports Betting.

All t789 slot and card games use a certified Random Number Generator (RNG) which ensures every outcome is completely random and independent of previous results. The RNG is regularly audited by third-party testing labs. Live casino games use real dealers and physical cards or wheels, so the randomness is inherent. RTP (Return to Player) percentages for each game are listed in the game information panel — most slots at t789 have an RTP between 95% and 97%.

Andar Bahar is a traditional Indian card game that is very popular in Bangladesh. A single card (the Joker card) is placed face up in the middle. You bet on whether a matching card will appear on the Andar (left) side or the Bahar (right) side. Cards are dealt alternately until a match is found. The side that gets the matching card wins. It is one of the simplest and fastest games at t789 — perfect for beginners. Visit the Andar Bahar page for a full guide.

Selected games at t789 offer a demo or practice mode where you can play with virtual chips at no cost. This is a great way to learn the rules and get comfortable with a game before wagering real money. Demo mode is available directly from the game lobby — look for the "Try for Free" or "Demo" button next to the game. Note that live dealer games and sports betting do not have a demo mode.

Visit the t789 App page on your mobile browser and tap the download button. For Android, you will download an APK file — make sure to allow installation from unknown sources in your phone settings before installing. For iOS, follow the instructions on the app page to add t789 to your home screen as a Progressive Web App. The app gives you full access to all games, payments, and support features.

Try these steps in order: (1) Check your internet connection — switch between mobile data and Wi-Fi to see if that helps. (2) Clear the app cache in your phone settings. (3) Uninstall and reinstall the latest version of the app from the app page. (4) Restart your phone. If the problem persists after all these steps, contact t789 support via live chat and mention your device model and Android/iOS version so the team can investigate.

Absolutely. The t789 website is fully optimised for mobile browsers. You can play all games, make deposits and withdrawals, and access support directly from Chrome, Firefox, or Safari on your phone without installing anything. The mobile browser experience is smooth and fast on most mid-range and flagship Android and iOS devices.

Go to your account settings and find the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active — this is intentional to give you time to reconsider. Decreasing a limit takes effect straight away. Visit our Responsible Gaming page for more tools.

In your account settings under Responsible Gaming, you can choose a temporary break (24 hours, 7 days, or 30 days) or a longer self-exclusion period. During a self-exclusion, your account is locked and you will not receive any promotional communications. If you feel you need help with problem gambling, please reach out to a support organisation. t789 takes player wellbeing seriously and will never pressure you to continue playing.

You must be at least 18 years old to register and play at t789. This is a strict requirement and is enforced during the identity verification process. If we have reason to believe an account belongs to a minor, it will be suspended immediately and any funds held pending investigation. Please do not share your account credentials with anyone, especially minors.